The Flourish Collection

Customer Service

Our goal is your delight and satisfaction with our product and your experience while shopping The Flourish Collection. If you have questions, comments or suggestions about how we can improve that experience, please email us at: hello at flourishcollection dot com

We will respond to inquiries within 3 business days.

In an effort to offer you many of the features of a larger retailer, we have partnered with PayPal™ for secure checkout services. Through PayPal™, we accept all major credits cards for your convenience. If you have a PayPal™ account, making purchases using that account is the most convenient way to make a purchase since you do not need to enter billing information. Either way, the checkout process is designed to be easy and fast.

Please note that we make every effort to display product colors as accurately as possible. Because the colors you see are impacted by many factors, including your computer monitor and its associated calibration settings, we can offer no guarantee of color accuracy for any of our products.

Free Shipping

Offer Details:

The Flourish Collection offers FREE STANDARD DOMESTIC SHIPPING on all merchandise orders placed on the www.flourishcollection.com site.

Free Standard Domestic Shipping offer is based on the total price of merchandise before any applicable sales taxes or shipping charges are applied. Offer excludes expedited/priority shipping and is not valid for orders shipping internationally or to non-domestic territories (those outside the contiguous 48 US States). Offer excludes non-standard merchandise such as items which are heavier or larger than standard range, and which are clearly identified on their respective detail page as "...not eligible for free shipping." The shipping amount will be automatically deducted from the order total and will be verified when order is confirmed via e-mail receipt.

This free shipping offer is only valid for orders placed directly from www.flourishcollection.com through its PayPal shopping cart and is not valid for any orders placed on The Flourish Collection Etsy store site.

In some rare cases where customers are charged for shipping by mistake, we will attempt to refund the shipping charges (credited back to your credit card or PayPal account) on or before the date the order ships or as soon as possible after it ships. If you were charged shipping and feel you should not have been, contact us at hello at flourishcollection dot comwithin 30 days of receipt of the order date.

shipping, tax & returns

We will work diligently to ship your order in a timely manner, generally 3-5 business days from the time your order is received by us. By default, we ship orders standard domestic USPS rates or the most economical rate available, and in most cases delivery can be expected 3-10 business days from the day we complete and ship the order.

If you have shipping needs that are not available in checkout, contact us via email at hello at flourishcollection dot com and we will work with you to find the best shipping option for your needs. Please note that we are currently unable to ship online orders outside of North America, overseas, or to PO, APO or FPO Boxes. Orders shipped to North American destinations outside the domestic 48 US States, including Alaska, Hawaii, Puerto Rico and Canada will be charged a higher rate to cover the additional freight cost. In most cases, shipping charges are calculated as a percentage of the sales total. Some items may incur an additional shipping surcharge based on weight, which will be clearly indicated on the product detail page for those items.

Transactions are limited to US Dollars (USD) only. We are currently unable to take or process any other currency.

Applicable sales tax will be collected on purchase transactions where required by law. Sales tax is currently applicable on orders shipped to addresses within the state of Washington, and will be collected based on the shipping destination rather than the sales origination point. Please note also that Washington state sales tax is applied to the full price of merchandise, which includes the price of shipping, handling or other freight-related charges.

Because we are a modest-sized online boutique, we are not always able to guarantee availability of all products at the time an order is placed. If your order contains items which are not available within the standard delivery timeframe, we will contact you immediately via your contact email address.

Please inspect your order carefully upon delivery. Report any damages immediately and save all original packing materials for inspection or return. Items damaged in transit will be replaced when possible, or we will offer a merchandise credit for the purchase price.

Should any product you receive from us not meet your expectations, please contact our Customer Service department to let us know. In order to make a return for credit or refund, a Return Merchandise Authorization (RMA) number is required to be included with returned merchandise. Returned merchandise sent back to us unused within 10 days of the date it was delivered will have the original purchase price refunded plus any applicable sales tax. We will not refund shipping and handling costs or pay C.O.D. for returned merchandise.

Returns made after 10 days have elapsed may be eligible for a merchandise credit for the full value of the returned item(s). Note also that we only accept returns of unopened and unused items.

To request an RMA, contact us at: info at flourishcollection dot com

Return items in original packaging. Include a copy of the packing slip and the RMA (included inside and clearly written on outer packaging) to the RMA address we will provide.

 

privacy & security

At The Flourish Collection, we respect the privacy of our customers. Any personally identifiable information collected when you place an order is used solely to ensure accurate order processing. If you have questions, please contact us via email at: hello at flourishcollection dot com

No personal information is ever disclosed to any party outside of the channels necessary to receive, process and fulfill your order.

Because The Flourish Collection takes the security of your personal information extremely seriously, we have teamed up with PayPal™ to help ensure that your personal payment information is protected and cannot be read or intercepted during the checkout process. When you place an order, all your order-related information is collected within the PayPal™ secure environment. Learn more about PayPal™ privacy and security.

 

terms & conditions

The Flourish Collection and Lynch Design Group, LLC make this web site ("Site") and its content, materials ("Material") available for your access and use; and its products available for purchase. By accessing or using this Site, you agree to abide by the Terms and Conditions of use posted here and throughout the Site. The Flourish Collection reserves the right to modify Terms and Conditions of use from time to time at its sole discretion. Your use of the Site will be subject to the most current Terms and Conditions posted on the Site at the time of such use. In addition, when using particular Materials on this Site, you shall be subject to any posted guidelines or rules applicable to such Materials that may contain additional terms and conditions.

This Site is managed by The Flourish Collection, a trade name of Lynch Design Group, LLC from its offices within the state of Washington, United States of America. By accessing this Site, you and The Flourish Collection / Lynch Design Group, LLC agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of the State of Washington. You and The Flourish Collection / Lynch Design Group, LLC also agree and hereby submit to the exclusive jurisdiction and venue of the U.S. District Court for the Western District of Washington of and in County of King, City of Seattle with respect to such matters. The Flourish Collection / Lynch Design Group, LLC makes no representation that Materials available on this Site are appropriate, acceptable or legal for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws.

The corporate identity, trademarks, logos and service marks ("Marks") displayed on this Site are the property of The Flourish Collection / Lynch Design Group, LLC or other third parties. You are not permitted to use the Marks without the prior written consent of The Flourish Collection / Lynch Design Group, LLC or such third party which may own the Marks.

The web site design, product design, images, and text content presented on this Site is proprietary, copyrighted and property of The Flourish Collection / Lynch Design Group, LLC or other third parties, and any reproduction, duplication or commercial use without granted written permission is strictly prohibited.

"Midori" is a registered trademark of Midori, Inc. All Midori images displayed on this site are protected by copyright and have been reproduced with the permission of Midori, Inc.

All materials and products on this Site are provided "as-is" without warranty of any kind, either express or implied. This Site could include technical or other errors, inaccuracies or typographical errors. The Flourish Collection / Lynch Design Group, LLC may make changes to the materials and products, including prices and descriptions, at any time without notice. The Flourish Collection / Lynch Design Group, LLC assumes no responsibility for errors or omissions in the information, materials, product descriptions or other marketing materials, which are referenced by or linked to this Site. References to other companies, corporations or organizations, their services, products or information are provided "as is" without warranty of any kind, express or implied.

In no event shall The Flourish Collection / Lynch Design Group, LLC be liable to you or any third party for special, punitive, incidental, indirect or consequential damages of any kind, arising out of or in connection with the use of this Site or of any web site referenced or linked to from this Site. This Site may contain links to third-party web sites that are not under the control of The Flourish Collection / Lynch Design Group, LLC. No representations are made about any other site which you may have accessed through this Site. Access to any other web sites is provided as a convenience and is done at your own risk. The inclusion of such links does not imply any endorsement or acceptance of responsibility or liability by The Flourish Collection / Lynch Design Group, LLC for the content or uses of such web sites.